Microleads QUALITY POLICY
Consistently provide high quality solutions to our clients by making continual improvements in our processes and service delivery.
Microleads has always believed that dedication to superior quality plays the most important role in an organization’s success and growth. This is why it is always our endeavor to keep making improvements in how we serve our clients. Here are some key components of our quality policy:
- Develop quality IT solutions and services that foster the prosperity of our clients and set the foundation of a long-term professional engagement.
- Fulfill and exceed the requirements and expectations of our clients with technology solutions that promote business growth.
- Keep working towards making our quality management system more effective.
Microleads INFORMATION SECURITY POLICY
We realize that we deal with data that is highly sensitive and confidential. Hence, we adhere to stringent information security measures to maintain the integrity and security of all the data. Here are some key components of our information security policy:
- Maintain absolute security, confidentiality and integrity for all the information assets required for clients and for solution delivery methods.
- Effective planned strategy to deal with any adverse situations.
- Consistent efforts to make our information security management system more optimized.
- Conduct a thorough risk assessment and establish robust measures to manage those risks if such a need arises.
QMS AND IMS
Robust Quality and Information Security Management Systems
Achieving customer delight through quality and cost-effective solutions is a primary objective of Microleads. It is an objective that every individual of our organization is strongly committed to. Microleads has quality and information security policies that are clearly outlined and effectively implemented across all levels and functions. Any new employee who becomes a part of our organization receives thorough training on these policies. As we make enhancements in our policies, we educate our employees about the same. This enables us to meet our quality and information security objectives on an organizational level.
We make sure that the solutions are delivered with minimal defects and on time, every time. While our quality management system ensures optimal quality of solutions and services, our information security management system ensures security, confidentiality and integrity of critical information assets. Our optimized and reliable solution and service delivery has encouraged building of long-standing relationships with our clients from across the world.
OBJECTIVES FOR QMS AND IMS
Below are some objectives that we aim to achieve with our QMS and IMS policies:
- Consistently improve the quality of our IT offerings.
- Build long-term relationships with our clients.
- Enhance the performance of organization processes.
- Achieve high customer satisfaction.